Refund policy
RETURN, REFUND & EXCHANGE POLICY
At EBK FEMALE, we carefully inspect every product before it is packed and dispatched. Our aim is to ensure that you receive your order in the best possible condition.
NO RETURNS & NO REFUNDS
All sales made through our website are final.
We generally do not accept returns and do not provide refunds once an order has been placed and successfully delivered.
Customers are requested to carefully check the product details, size, colour, measurements, design and other information mentioned on the product page before placing an order.
A change of mind, personal preference, or simply not liking the product after delivery will not be considered a valid reason for a return or refund.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT
In the unlikely event that you receive:
* A damaged product
* A defective product
* A wrong product
* A wrong size or colour sent by us
* Any item that is materially different from the product ordered
please contact us as soon as possible after receiving your order.
You may contact us through Email, Phone, or WhatsApp and share clear photos/videos of the product, packaging and the issue.
After verification, if the issue is found to be from our side, we will assist you with an appropriate exchange/replacement, subject to availability.
An unboxing video is strongly recommended for damage, defect, or incorrect-item claims.
SIZE EXCHANGE
If you have ordered an incorrect size or the product does not fit you, refunds will not be provided, but a size exchange may be possible, subject to stock availability and the condition of the product.
You can exchange the product through either of the following methods:
1. Exchange at our Offline Store
You may visit our EBK FEMALE offline store with the original product and order details and request a size exchange.
The product must be unused, unworn, unwashed and in its original condition with all tags attached.
2. Exchange Through Delivery/Courier
If you are unable to visit our store, you may contact us on WhatsApp or through our customer support details to request an exchange through a delivery/courier service.
In cases where the exchange is requested due to size preference, fit issue or customer selection, the delivery/courier charges for exchanging the product may be borne by the customer.
If the exchange is required because of an error from EBK FEMALE’s side, we will assist you accordingly.
CONDITIONS FOR EXCHANGE
To be eligible for an exchange, the product must:
* Be unused and unworn
* Be unwashed
* Have all original tags and labels attached
* Be free from stains, perfume, makeup, deodorant marks or damage
* Be returned in its original packaging wherever possible
* Be accompanied by valid order details/proof of purchase
EBK FEMALE reserves the right to refuse an exchange if the product does not meet the above conditions.
PRODUCTS NOT ELIGIBLE FOR EXCHANGE
For hygiene and product-condition reasons, certain products may not be eligible for exchange where applicable, including items that have been:
Used, washed, altered, damaged by the customer, worn, or returned without original tags.
Items specifically marked as Final Sale / Non-Exchangeable are also not eligible for return, refund or exchange unless the product received is incorrect or defective due to an error from our side.
REFUNDS
EBK FEMALE does not normally issue monetary refunds.
Where a genuine issue is confirmed from our side, our preferred resolution will generally be an exchange or replacement, depending on product availability.
In exceptional circumstances where a replacement cannot be provided, the matter will be reviewed by our team and an appropriate resolution will be offered.
ORDER CANCELLATION
Once an order has been successfully placed, cancellation requests may not be accepted, especially once the order has been packed, processed or dispatched.
Customers are therefore advised to carefully review their products, sizes, delivery address and contact information before completing the order.
OFFLINE STORE EXCHANGE
Customers who wish to resolve an eligible exchange personally may visit our EBK FEMALE offline store.
Please carry:
The product + original tags + order confirmation/invoice + registered phone number/order details.
Our team will inspect the product before approving the exchange.
CONTACT US
For any issue regarding your order, exchange, damaged item or incorrect product, please contact us through:
Phone: 9871161913
WhatsApp: 9871161913
Store: EBK FEMALE, Vikaspuri, New Delhi
Please mention your Order Number and attach relevant photos/videos so that our team can assist you quickly.
By placing an order on EBK FEMALE, the customer acknowledges and agrees to this Return, Refund & Exchange Policy.